Stay updated with the latest trends in AI, customer support, and product updates from Minderblock and the industry.
Generative AI is no longer a futuristic concept; it's actively reducing agent workload by handling up to 70% of routine inquiries, allowing human agents to focus on complex, high-value interactions.
Forbes
Read more →Data shows that websites with a live chat or chatbot widget see an average conversion rate increase of over 20%. It provides instant support, builds trust, and captures leads that would otherwise be lost.
Tidio Blog
Read more →The SaaS market is shifting towards specialized, "vertical" solutions that serve specific industries. AI is the key differentiator, enabling these platforms to offer unprecedented value and automation.
TechCrunch
Read more →AI algorithms are now capable of analyzing user behavior in real-time to deliver truly personalized interactions, product recommendations, and support, leading to a significant uplift in customer loyalty.
McKinsey
Read more →Integrating messaging apps like WhatsApp and Instagram into your support workflow is crucial. Customers expect seamless conversations that can start on social media and continue via email or chat without losing context.
Zendesk
Read more →Our new AI-powered feature allows you to set up proactive chat invitations based on user behavior, such as time on page or items in cart, turning passive visitors into engaged customers.
Minderblock Blog
Read more →As AI becomes more integrated into business, the ethical handling of customer data is paramount. Transparency and privacy are key to building and maintaining customer trust in an AI-driven world.
Harvard Business Review
Read more →A successful knowledge base isn't just a collection of articles; it's a well-structured, easily searchable resource that empowers customers to find answers themselves, reducing support tickets and improving satisfaction.
Intercom
Read more →The demand for Software-as-a-Service continues to surge as businesses prioritize agility and efficiency. Cloud-based solutions with integrated AI are leading the charge in this rapidly expanding market.
Gartner
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